Terms of service

1. Who these terms cover

BeeLevel is provided by Aurion Creative to corporate clients under a signed service agreement, and through those clients to their users: staff, capture agents, and beneficiary representatives. Where a signed agreement and these terms differ, the signed agreement wins. Using the platform means accepting these terms.

2. The service

BeeLevel is a programme-administration system for enterprise and supplier development: beneficiary records, compliance documents, disbursement ledgers, milestones, evidence, and verification reporting. Service plans (Platform and Managed) and pricing are agreed per client and are indicative until contracted.

3. What BeeLevel is not

BeeLevel does not calculate B-BBEE scorecard points or levels, does not issue verification opinions or certificates, and is not a substitute for a SANAS-accredited verification agency, legal advice, or financial advice. Reports and readiness scores describe documentation completeness only. Decisions taken on the basis of platform data remain the client's responsibility.

4. Accounts

Accounts are personal. Keep credentials confidential, use passwords of reasonable strength, and tell us promptly about any suspected compromise. Clients are responsible for which of their people hold which roles; the platform enforces the access those roles define.

5. Acceptable use

• No attempts to access data outside your tenant or role.
• No probing, scraping, load testing, or interfering with the service.
• No uploading unlawful content or content you lack rights to.
• No use of the platform to mislead a verification agency; the platform records facts, and falsifying them is on the person who does it, permanently, in the audit log.

6. Client data

Programme data belongs to the client. We process it only to provide the service, as set out in the privacy notice and the processing terms of the service agreement. On termination, the client may export its records (including verification packs), after which data is destroyed or anonymised per the agreed retention schedule.

7. Availability and changes

We aim for high availability but do not promise uninterrupted service. Maintenance windows are announced where practical. Features may evolve; we will not remove material capability mid-term without notice and a reasonable path forward.

8. Fees

Fees are set in the service agreement, invoiced monthly in advance, and adjusted only as that agreement provides. Persistent non-payment after notice may lead to suspension.

9. Intellectual property

The platform, its design and its code remain the property of Aurion Creative. Clients receive a non-exclusive, non-transferable right to use the service for their own programme administration for the term of their agreement.

10. Liability

To the extent the law allows, our liability for any claim arising from the service is limited to the fees paid in the three months preceding the event, and neither party is liable for indirect or consequential loss. Nothing limits liability that cannot lawfully be limited.

11. Termination

Either party may terminate as the service agreement provides. We may suspend access immediately for a serious breach of these terms, telling the client why. Sections on client data, intellectual property, and liability survive termination.

12. Law and disputes

These terms are governed by the law of the Republic of South Africa. Disputes go first to good-faith negotiation between the parties, then to the dispute process in the service agreement or, failing one, to the South African courts.

13. Contact

Questions about these terms: support@beelevel.co.za.